Sponsor a Future - Mobile Giving Terms and Conditions

Donation by monthly subscription

You can support Guide Dogs Children and Young People’s services by giving monthly via text message. Here is how that works:

After you text Family or CHILD to 78866 or 66010, or you sign up via PDA with one of our fundraisers, we'll send you a message that you need to respond to in order to activate your monthly donation.

When you activate your subscription, your first donation will be taken immediately and you will also incur one standard network text message charge that month.

Each month after that, you will get a free text as a reminder, the day before your monthly donation is due. If you're happy to give then you don't need to do anything and you'll be charged as usual. However you can choose to skip a month by replying SKIP within 24 hours. If you do that, we won't take the donation that month - you will just incur one standard network text message charge.

After deduction of network/service provider costs, Guide Dogs receives at least 95% of each monthly donation as we do incur a 5% admin charge for this service. If you want to stop giving monthly altogether then please text STOP to your messages. We are required to remind you of this every three months.

As a subscriber to giving monthly via text, we will not contact you with updates or appeals without your consent.

Gift Aid

Your donation may be eligible for Gift Aid. We may contact you on the mobile number you used to give you the opportunity to add Gift Aid to your donation if we do not hold your current Gift Aid status.

Problems

Guide Dogs does not accept any responsibility whatsoever for any technical failure, malfunction, congestion, capacity issues or any other problem with any telephone, telephone network or line, system, server, provider or otherwise which may result in any text being lost, delayed or not properly received and recorded.

How will your donation be used

If we raise more money in response to a specific appeal than we can reasonably spend on the appeal, we will use your donation to help provide services for children and young people who are blind and partially sighted living in the UK and their families.

Service provider

This charitable donation service is being provided for Guide Dogs by Cymba Integrated Solutions Ltd of 110 Gloucester Avenue, London NW1 8HX.

How to unsubscribe

Guide Dogs would like to contact you with updates or appeals on the mobile you used to donate. If you’d rather we didn’t, please add NOTHANKS to your text. If at a later stage you would like to opt out of future text messages or calls on this number from Guide Dogs about Children and Young Peoples services, please contact our supporter services team using the contact details below or text the word OUT to 85010 (this will be charged at your network's standard message rate, based on your service provider rates).

How to contact us

If you have any queries about text-to-donate, please:

Telephone – 0800 688 8405, Monday to Friday between 8am – 6pm (call charges apply)

Email – sponsorafuture@guidedogs.org.uk

If at any time you would like to change or update your contact details and preferences, please contact our Supporter Care team on 0800 688 8405 who will be more than happy to help.

Guide Dogs is a registered charity in England and Wales (209617) and Scotland (SC038979). Our registered office address is Hillfields, Burghfield Common, Reading, RG7 3YG.

Data protection

Your data will be handled in accordance with the Data Protection Act 1998 and will only be used to keep you informed about our fundraising, activities, events and services. We will not share your information with any third party organisations except where such transfer is a necessary part of our activities (for example, Phonepay Plus), or we are required to do so by operation. Our Privacy Policy can be found viewed here.